Overview
StatusPulse ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our uptime monitoring platform and related services (the "Service").
By using the Service, you consent to the data practices described in this policy. If you do not agree, please do not use the Service.
This policy applies to all users of the StatusPulse platform, including visitors to our website, registered account holders, and subscribers to paid plans.
Information We Collect
Information You Provide
| Data Type | Examples | When Collected |
|---|---|---|
| Account information | Name, email address, password | Registration |
| Billing information | Payment card details (via Stripe), billing address | Subscription purchase |
| Monitor configurations | URLs, check intervals, alert contacts | Service use |
| Status page content | Page name, custom domain, branding settings | Service use |
| Communications | Support messages, feedback | When you contact us |
Information Collected Automatically
| Data Type | Examples |
|---|---|
| Log data | IP address, browser type, pages visited, timestamps |
| Device information | Operating system, device type, screen resolution |
| Usage data | Features used, clicks, session duration |
| Monitoring results | HTTP status codes, response times, SSL certificate data from monitored URLs |
| Location data | Approximate geographic location derived from IP address |
Information from Third Parties
We may receive information about you from third-party services, such as payment processors (Stripe) or authentication providers, in connection with your use of those services alongside StatusPulse.
How We Use Your Information
We use the information we collect for the following purposes:
- Providing the Service — operating monitors, sending alerts, displaying status pages, and processing payments
- Account management — creating and managing your account, authenticating you, and communicating account-related information
- Billing & payments — processing subscriptions, issuing invoices, and preventing fraud
- Customer support — responding to your inquiries and resolving issues
- Service improvement — analysing usage patterns to improve reliability, features, and user experience
- Security — detecting, preventing, and responding to fraudulent, unauthorized, or illegal activity
- Legal compliance — meeting our obligations under applicable law
- Communications — sending service updates, security notices, and (where you have opted in) product news
We do not sell your personal information to third parties. We do not use your monitoring data to serve advertising.
Sharing Your Information
We share your information only in the following limited circumstances:
Service Providers
We work with third-party companies that help us operate the Service. These providers only access your data to perform services on our behalf and are contractually required to protect it:
- Stripe — payment processing and billing
- Cloud infrastructure providers — hosting, storage, and compute
- Email delivery services — transactional emails and alert notifications
- Analytics providers — aggregated usage analytics
Integrations You Enable
When you configure integrations (Slack, Discord, Microsoft Teams, Telegram, webhooks, etc.), incident data is sent to those platforms according to your configuration. You are responsible for reviewing the privacy practices of any third-party platforms you integrate with.
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will notify you via email and/or a prominent notice on our website of any such change.
Public Status Pages
If you create a public status page, the information you choose to display on that page (monitor names, uptime data, incident history) will be publicly accessible. Do not include sensitive information on public status pages.
Cookies & Tracking
We use cookies and similar technologies to operate and improve the Service. These include:
| Category | Purpose | Can You Opt Out? |
|---|---|---|
| Essential | Authentication sessions, security tokens, load balancing | No — required for the Service to function |
| Functional | Remembering your preferences (e.g. theme, language) | Partially |
| Analytics | Understanding how the Service is used to improve it | Yes — via browser settings or opt-out tools |
You can control cookies through your browser settings. Disabling essential cookies may prevent the Service from functioning correctly.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:
- Account data — retained while your account is open and for up to 90 days after deletion
- Monitor & incident data — retained according to your plan limits and deleted upon account closure
- Billing records — retained for a minimum of 7 years as required by financial regulations
- Log data — typically retained for 90 days
- Support communications — retained for up to 2 years after resolution
You can request deletion of your account and data at any time by contacting us at contact form. Certain data may be retained longer if required by law.
Security
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using TLS
- Encryption of sensitive data at rest
- Access controls and authentication requirements for internal systems
- Regular security assessments and monitoring
- Payment card data handled exclusively by PCI-DSS compliant processors (Stripe)
No security system is impenetrable. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your personal data ("right to be forgotten")
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing of your data for certain purposes
- Restriction — request that we restrict processing of your data
- Withdraw consent — withdraw any consent you have given at any time
You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data appropriately.
International Data Transfers
StatusPulse operates globally. Your information may be processed and stored in countries other than your own, including countries that may have different data protection laws than your jurisdiction.
Where we transfer personal data from the European Economic Area (EEA), United Kingdom, or Switzerland to countries not deemed adequate by the relevant authorities, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
By using the Service, you consent to the transfer of your information to these countries.
Children's Privacy
The Service is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at contact form and we will take steps to delete such information.
Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through StatusPulse.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and/or by posting a notice within the Service. The updated policy will indicate the revised effective date at the top of this page.
Your continued use of the Service after any changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Contact: statuspulse.dev/contact
- Website: statuspulse.dev